Mette Consulting.

Process.
People.
Technology.

In that order.

I support companies when processes no longer hold — whether the answer turns out to be a new system, a smarter workflow, or a different organisation.

Alexander Mette, portrait
How I work

Process first.

Before we talk about systems or tools, I look at the process. Where does value arise, where does friction arise, what should actually be automated, and what had better not be. Skipping this question is the most common and most expensive mistake in any transformation effort.

Then people.

A process is only as good as the people who run it every day. I ask early on what users' working lives look like, what frustrates them, and what they don't dare hope for. Acceptance cannot be retrofitted through training; it is built in during the definition phase, or it isn't there at all.

Then technology.

Only once process and people are understood does the technology choice become worthwhile. My focus is on CRM, data, and cloud architectures. The platform is a tool, not a religion. I know the major vendors from 25 years of practice and choose what fits the process and the people.

In what format

Some mandates are three days of sparring, others six months of programme responsibility. Some are an architecture review, others a longer interim assignment. What fits usually becomes clear in the first conversation.

Who I am

I trained as a structural engineer. Statics, load-bearing structures, force transfer — the classical toolkit. During my time at the Federal Armed Forces' Building Support Centre in Munich, in the early days of the internet and what was then advanced IT, I realised that software interested me more than construction. I moved straight into IT consulting and have never looked back.

For 25 years I have worked at this intersection: between the business process, the people who run it, and the enterprise IT that is supposed to carry it. Four countries, several hundred projects, from small interventions to multi-year global rollouts.

What has not changed over that time is the question I bring into every project: how does the user go home less stressed at the end of the day than they arrived? Everything else — methods, tools, frameworks — is just tooling.

More career milestones on linkedin.com/in/alexmette.

Where I've worked

Selected client projects from my career to date. I contributed to the respective outcomes in a variety of roles and responsibilities.

An internationally active industrial group with more than 50 national subsidiaries. Contribution to the architecture team for the global CRM rollout.
A publicly listed life-sciences group. Work on multi-system and multi-cloud architecture.
An international real estate brand. Multi-year support for CRM implementations in two countries.
An international major airport. Building a complex drawing management system as part of a reconstruction project.
A globally operating furniture retailer. Introduction of standard processes for all new-build and renovation projects.
A Swiss premium real estate brand. Introduction and ongoing support of the CRM system.
Experience in numbers
25 years
at the intersection of process and enterprise IT.
100+
international rollouts.
25+
Salesforce certifications.

The certifications are not the selling point — they are evidence that my recommendations come from inside the platform.

Contact

The simplest way is a short email. Anything that can't be resolved in ten minutes, we'll sort out over the phone.